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FAQs

This is a Non Urgent Service. Your query will be responded to in the next business day.

This service provides advice only and WILL NOT provide any of the following:

  • A prescription for any medication.
  • A referral to see a specialist or obtain a scan.
  • Sickness or Fit for work medical certificates

The information that you provide is covered by the same patient-doctor confidentiality as in a normal face to face consultation.

This service is suitable for you if:

  • You are over 18 years old.
  • Ask one clear question per online consultation about yourself.

This service is not suitable:

  • For medical emergencies (e.g. head injuries, profuse bleeding, broken bones, breathing difficulties, chest pain, sudden severe weakness, etc.). If you have a medical emergency you should contact Emergency Services
  • If you feel you will do harm to yourself or have suicidal thoughts we urge you to contact your local GP, a family member, friend or work colleague.

What topics can I ask about here?

Questions that need additional work or that are not a good fit for this site may be put on hold by experienced community members. While questions are on hold, they cannot be answered, but can be edited to make them eligible for reopening.

What types of questions should I avoid asking?

Questions that need additional work or that are not a good fit for this site may be put on hold by experienced community members. While questions are on hold, they cannot be answered, but can be edited to make them eligible for reopening.

What does it mean if a question is

Questions that need additional work or that are not a good fit for this site may be put on hold by experienced community members. While questions are on hold, they cannot be answered, but can be edited to make them eligible for reopening.

How to create a Minimal, Complete, and Verifiable example

Questions that need additional work or that are not a good fit for this site may be put on hold by experienced community members. While questions are on hold, they cannot be answered, but can be edited to make them eligible for reopening.

What if I disagree with the closure of a question? How to reopen it?

Questions that need additional work or that are not a good fit for this site may be put on hold by experienced community members. While questions are on hold, they cannot be answered, but can be edited to make them eligible for reopening.

Why do I see a message that my question does not meet standards?

Questions that need additional work or that are not a good fit for this site may be put on hold by experienced community members. While questions are on hold, they cannot be answered, but can be edited to make them eligible for reopening.

Why are some questions marked as duplicate?

Questions that need additional work or that are not a good fit for this site may be put on hold by experienced community members. While questions are on hold, they cannot be answered, but can be edited to make them eligible for reopening.

Why are questions no longer being accepted from my account?

Questions that need additional work or that are not a good fit for this site may be put on hold by experienced community members. While questions are on hold, they cannot be answered, but can be edited to make them eligible for reopening.

Why is the system asking me to wait a day before asking another?

Questions that need additional work or that are not a good fit for this site may be put on hold by experienced community members. While questions are on hold, they cannot be answered, but can be edited to make them eligible for reopening.

How do I ask a good question?

Questions that need additional work or that are not a good fit for this site may be put on hold by experienced community members. While questions are on hold, they cannot be answered, but can be edited to make them eligible for reopening.

What should I do when someone answers my question?

Questions that need additional work or that are not a good fit for this site may be put on hold by experienced community members. While questions are on hold, they cannot be answered, but can be edited to make them eligible for reopening.